Lost or stolen keys
Your keys reimbursed thanks to your bank card's cover*
After loss or theft, your bank card's insurance may cover all or part of replacing your keys, cylinder or lock, depending on its terms. Check our database's guidance with two choices, then prepare the summary to attach to your claim.
- Your card's helpline numberAnd its cover limit when our database has it*. For guidance only: your card's contract prevails.
- A claim summaryAs a PDF, created on your device, to attach to the claim you make to the insurer.
- A detailed invoiceAttached to your online order, or on request at our Chatou workshop.
* For guidance only. Subject to your bank card's cover and your insurance terms. Cléferm is not the insurer and does not guarantee any reimbursement.
What does your card cover?
Choose your bank, then your card. The result is for guidance only: your card's contract prevails.
Reference database: 24 banks and 110 cards.
Choose “My bank is not listed”: the number is usually on the back of your card or in its contract.
Your result will appear here.
How it works.
Your card's insurer decides on reimbursement, according to its contract. Cléferm provides the invoice.
- Step 1Call your card's insurer Using the number from the simulator or the one on the back of your card. Ask what your contract covers and which documents to provide.
- Step 2Order from Cléferm Key, cylinder or lock, online or at our Chatou workshop.
- Step 3Keep your invoice Detailed invoice attached to your online order, or on request at the workshop: description, date, amount incl. VAT.
- Step 4Send your file, the insurer decides Summary, invoice and requested documents. The insurer sets the amount and timing of the reimbursement, according to your contract.
Good to knowSome contracts require you to report the claim before replacement: that is why the call comes first.
What you will have in hand.
The detailed invoice comes from Cléferm. The other documents depend on your insurer: they are listed in your card's contract.
The six parts of the summary
- You, identity, card contract
- Home or premises, address, door, cylinder, keys
- The incident, loss or theft, place, date
- Your steps, police report or loss report
- The Cléferm invoice, optional, if already ordered
- Documents and declaration, list of documents, sworn statement
Frequently asked questions
Does my card cover my home keys?
It depends on its contract. Some cover includes keys, the cylinder or the lock after loss or theft, some does not, each with its own limits and conditions. When our database has it, the simulator gives you the number to call to check.
How much will I be reimbursed, and when?
Your card's insurer decides the amount and timing, according to your contract. The limit shown is for guidance only: Cléferm does not guarantee any amount.
Should I call the insurer before ordering?
Yes, it is best to: some contracts require you to report the claim before replacement. If your insurer asks for a quote, write to us at clf@cleferm.fr.
What documents does Cléferm provide?
A detailed invoice: item descriptions, date and amount incl. VAT, attached to your online order or provided on request at the workshop. You can also prepare a claim summary as a PDF from this page.
My key is protected by a key registration card: what should I do?
The spare key is ordered by key number, after your key registration card has been checked, as for any patented key. After a theft, consider changing the cylinder: a stolen key still opens the door. The process with the insurer stays the same.
Cléferm is not the insurer and does not guarantee any reimbursement.The limits and numbers shown are for guidance only and are not contractual; only your card's contract prevails. Check your terms with your bank or your card's insurer. * Subject to your bank card's cover and your insurance terms.
Lost or stolen key?
Change the cylinder or order a spare of your patented key. Detailed invoice attached to your online order.
Questions: clf@cleferm.fr, 01 47 21 21 38