Frequently asked questions

Car keys are handled by La Clé Rapide, a company in the same group: email us at clf@cleferm.fr or call +33 1 47 21 21 38 and we will pass on your request.

Yes, Cléferm can add your name, as well as your phone number or other details, as you wish. Personalise your key so you can get it back if you lose it!

Use the site search to look by reference, brand or dimensions. If you cannot find it, send us a photo at clf@cleferm.fr or call +33 1 47 21 21 38.

Items in stock are shipped with tracking by Chronopost or DHL, or can be collected free of charge from our Chatou workshop; for items available on request, an adviser will confirm availability and lead time.

We offer a wide range of products for office furniture such as pedestals and cabinets. If you cannot find your product on our website, call us on +33 1 47 21 21 38.

Keys are cut to match your lock, so we cannot take back keys that have already been cut unless they do not work. Please check carefully how many keys you need.

Yes, Cléferm can make spare keys for you. To do so, we need either the physical keys or their details, such as a number stamped on the key or printed on a card. If you cannot identify your key number, contact us by email or by phone.

Email us at clf@cleferm.fr or call +33 1 47 21 21 38.

Follow the ‘Identifying your key with two good photos’ guide in our advice section, then send us your photos using the private form.

We offer a wide range of antique-style keys. Send us the dimensions and a photo of your key so that we can supply an equivalent.